How Fresno Pacific University Leverages Faculty in Their Enrollment Marketing

At many institutions, faculty and marketing aren’t exactly BFFs. The two seem locked in a perpetual power struggle, one that isn’t easily avoided—unless the relationship is handled well from the beginning. We recently had a great conversation with Jillian Coppler, Executive Director of Enrollment Marketing at Fresno Pacific University, about how she and her team […]

Research: Customer Relationship Management in Higher Ed

Customer relationship management is a critical component of an institution’s enrollment operations process. Increased competition and tightening budgets have led to a growing need for efficient and effective customer relationship management systems. Many education providers have developed external partnerships to meet this need. Helix Education and the University Professional and Continuing Education Association (UPCEA) have […]

Practice does not make perfect: 3 myths keeping you from Peak enrollment performance

Why are some colleges attracting and enrolling more students than others? Are they inherently better? Do they have more experience? Are they working twice as hard as everyone else? The answer to these questions, likely, is no. These institutions aren’t doing anything superhuman, they’re just approaching their craft deliberately. As the world’s best athletes gather […]

Helix-Why-you-shouldn't-optimize

Why you shouldn’t optimize your higher ed marketing spend to maximize inquiries

It’s an age-old story, yet one that keeps repeating. After the marketing budget is spent and someone comes looking for an ROI figure, the marketer responds with the number of inquiries generated. This figure then likely gets further broken down to the cost-per-inquiry. Yet the cost-per-inquiry figure only tells a small part of the story, […]