Helix Education Debuts Helix Retain Technology, Facilitating Flexible, Targeted Intervention Strategies Robust CRM Platform Helps Schools Connect Early and Often with Students and Keep them Moving Toward Graduation

Helix Education, a world class provider of student life cycle technologies and services, is debuting Helix Retain at this year’s EDUCAUSE Annual Conference, which kicks off today in Orlando. Built on the Microsoft® Dynamics CRM platform, Helix Retain provides a scalable and highly flexible solution that addresses retention challenges specific to each school and student, and employs relevant strategies to help them succeed.

“Today’s students are inundated with both internal and external factors that prevent them from accomplishing their academic goals – our objective is to help them effectively navigate those challenges and keep them moving toward graduation,” said Steve Pappageorge, Chief Product Officer and SVP at Helix Education. “The massive amount of data that we collect, coupled with the way that it is filtered, presented and prioritized, gives educators the insight they need to personally reach students early and often.”

At its core, Helix Retain captures an abundance of data so that schools can easily build student and course risk models, create personalized communication plans, and assess big picture trends across the institution. Within the system, schools can configure fields, forms, communication channels, and relationships to meet their unique needs. Data is easily accessible in at-a-glance and comprehensive formats.

Helix Retain also facilitates relevant and targeted action plans, allowing schools to prioritize tasks and engage in both automated and manual communications when red flags arise or at regular intervals throughout the term. They can track a student’s history, as well as predict and monitor progress. They also can measure outreach to determine its impact.

“Sometimes outreach is as simple as a reminder, and other times it requires direct interventions such as ongoing, consistent communications and coaching. Finding the right way and frequency to nurture and support students increases the likelihood that they will stay engaged, complete a course, enroll the following term, and graduate, which goes a long way in improving affordability and institutional effectiveness,” noted Pappageorge.

Helix Education will be exhibiting at the EDUCAUSE Annual Conference, one of the largest education technology events in the industry. Attendees can stop by the Booth #1167 to learn more about the company’s other student life cycle solutions, such as marketing services, enrollment support, and teaching support.

Kara Snyder

As the Director of Corporate Marketing, Kara brings nearly a decade of education marketing insights and experience to Helix Education. Before joining Helix, she worked in enrollment and affiliate marketing, undergraduate and graduate admissions, and student affairs. Kara earned her bachelor’s degree from Temple University.