If you’re listening to this briefing on an Amazon Alexa-compatible device, you’re in good company.
Reported by Education Dive, Saint Louis University is putting an Amazon Echo Dot in every student dorm room and apartment, pre-loaded with an Alexa Skill that allows a student to ask Alexa more than 100 questions about college services, including library hours, directions across campus, and campus activities. These questions can be updated and added to by SLU over time.
In regards to privacy concerns surrounding the idea of a voice-assisted device always listening to you in order to await orders, these devices will not be tied to any student’s individual account, and therefore, won’t retain any personal information.
The takeaway? While SLU gets some novelty points here for sure, how do we utilize technology to provide better and more responsive customer service and answer our students’ questions in as real-time as possible?
May you continue to fight the good enrollment growth fight at your institution today, and we’ll see you again tomorrow.
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