Providing Online Faculty with Technical Support

While providing technical support for online students is essential, online faculty new to the modality often need a great deal of help as well.

Reported by EdSurge, creating technical support systems for faculty new to online education is essential. From establishing communication lines with instructional designers, to facilitating online pedagogy training sessions and ongoing support, online education is a relatively new endeavor for most of our faculty, and therefore must be learned.

They may be a great professor that needs a little bit of help in order to be a great online professor as well.

The takeaway? How do we ensure that our technical support staff prioritize training our faculty to online education proficiency?

May you continue to fight the good enrollment growth fight at your institution today, and we’ll see you again tomorrow.

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Eric Olsen

As AVP of Marketing, Eric brings more than a decade of award-winning creative brand development, marketing analytics and higher education experience to Helix Education. Eric is a graduate of Bradley University and earned his MBA at Lewis University.